General Provisions

1.1. This regulation defines the rules for using the www.kaemia.com online store and the principles of concluding sales contracts with its users.

1.2. The www.kaemia.com online store is operated by Kaemia Sp.z o.o., with its registered office at 00-867 Warsaw, ul. ALEJA JANA PAWŁA II, No. 27, registered in the National Court Register under number: 0000986093, and holding VAT ID: 5273014357.

1.3. Using the online store implies acceptance of this regulation and the Privacy Policy of the store.

1.4. The www.kaemia.com online store reserves the right to make changes to the regulation. These changes come into effect upon publication on the store's website.

Registration and use of the store

2.1. Registration is not required to use the online store, but creating a user account is recommended and facilitates the order process.

2.2. Users can register an account on the www.kaemia.com online store by providing their personal data and email address.

2.3. Users are required to provide accurate personal information.

2.4. Users are responsible for maintaining the confidentiality of their account password.

2.5. The www.kaemia.com online store reserves the right to delete a user account in case of a violation of the regulations or the store's Privacy Policy.

Ordering principles

3.1. Orders at the www.kaemia.com online store can be placed through the website, by email, or by phone.

3.2. When placing an order, the user is required to provide their contact details and delivery address.

3.3. All prices on the store's website are gross prices and include VAT.

3.4. The www.kaemia.com online store reserves the right to change product prices and conduct promotional campaigns.

Payments

4.1. The www.kaemia.com online store enables payment by bank transfer.

4.2. Transfer details are provided during the order process.

4.3. Payment for the order must be made within 3 days of placing the order; otherwise, the order will be canceled.

4.4. In case of delayed payment, the www.kaemia.com online store reserves the right to cancel the order.

4.5. After receiving confirmation of the transfer, the order will be processed.

4.6. In the case of product returns, the www.kaemia.com online store refunds the money to the customer's bank account within 14 days of receiving the returned goods.

Delivery

5.1. The cost of delivery is covered by the customer and is determined during the order process.

5.2. The www.kaemia.com online store makes every effort to ensure delivery in the shortest possible time.

5.3. The www.kaemia.com online store is not responsible for delays in delivery, unless the delay is its fault.

5.4. Delivery is carried out within Poland.

Returns and complaints

6.1. The customer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.

6.2. The returned goods must be in an undamaged condition and in the original packaging.

6.3. The customer bears the cost of returning the goods.

6.4. In the case of a product complaint, the customer is obliged to send the complained goods to the www.kaemia.com online store along with a description of the defect.

6.5. The www.kaemia.com online store considers complaints within 14 days of receiving the complained goods.

6.6. All products offered by the www.kaemia.com store are brand new and come with manufacturer's warranties valid throughout the EU.

Final provisions

7.1. The regulation of the www.kaemia.com online store and sales contracts concluded by the online store are subject to Polish law.

7.2. All disputes arising from concluded sales contracts are settled by the court competent for the seat of the www.kaemia.com online store.

7.3. The www.kaemia.com online store reserves the right to change the regulation and the Privacy Policy of the store. These changes come into effect upon publication on the store's website.

7.4. This regulation is effective from 09.08.2022.